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Confidentialité

Privacy Policy

The Effective date of this Privacy Policy is May 25, 2018

This Privacy Policy applies to MultiTracks.com LLC ("We", "Us") and describes how we use the information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and control your personal information.

What this policy covers

This policy is intended to help you understand:

  • What information we collect about you
  • How we use any personal information
  • How we share (or don’t share) any personal information
  • How we store and keep secure any personal information
  • How you can update and control any personal information
  • Other important privacy information

What information we collect about you

Many portions of our site are free for you to browse without collection of any personal information. If you wish to use any our services, products, or licenses, you must create an account and provide us with the information we need to provide you with those services, products, or licenses. Information we need to complete such a transaction includes your name, company name, email address, payment and billing information. We may also need to know some technical information about the device(s) on which you want to use our services, products, or licenses.

As is true of most websites, we gather certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Whenever you create an account with us, you will be asked to agree to our Privacy Policy in effect at that time and that you are are intentionally providing your personal information in compliance with the laws and regulations applicable to you.

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • You have given us permission to do so
  • To provide you with services, products, or licenses
  • To process payments
  • To comply with the law

How we use any personal information

The information we collect is used to improve the content and quality of our services, products, or licenses.

We use the information we collect from you for the following purposes:

  • To provide and maintain our services, products, and licenses
  • To notify you about changes to our services, products, and licenses
  • To allow you the option to participate in interactive features of our services, products, and licenses
  • To detect, prevent, and address technical issues
  • To provide you with customer support
  • To improve our services, products, and licenses through information analysis
  • To protect our services, products, and licenses from misuse and piracy

How we share (or don’t share) any personal information

Your information is not shared with or sold to other organizations for commercial purposes, except to provide the services, products, or licenses you have requested.

We do work with third-party service providers who supply website and application development, hosting, maintenance, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use your personal information. If a service provider needs to access your personal information to perform services on our behalf, they must also agree to comply with all portions of this Privacy Policy.

Some pages on our website may contain widgets or social media features (e.g., Facebook "like" button). These widgets and features collect your IP address and details concerning the page you are currently visiting. Using these widgets or features may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

How we store and keep secure any personal information

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies. We will also retain your transaction and usage data for internal analysis purposes.

We use data-hosting providers in the United States to store your personal information. Therefore, your personal information may be transferred to. and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those in your jurisdiction.

If you are located outside of the United States and choose to provide us with Personal Data, please note that we transfer the data and process it in the United States. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless we believe there are adequate provisions in place to keep your personal information secure.

How you can update and control your personal information

You can update certain information related to you and your account through our website. If you wish to have your account deactivated, please contact us at support@multitracks.com. If you wish to be removed from our email list either select the "Unsubscribe" link at the bottom of an email received from us or contact support@multitracks.com.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MultiTracks.com LLC aims to take reasonable steps to allow you to update, control, and limit the use of your Personal Data. If you wish to exercise any of these rights, contact privacy@multitracks.com. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local Data Protection Authority in the European Economic Area (EEA).

Other important privacy information

Third-party service providers

The following third-parties have access to personal information only to perform the following tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Google Analytics is a service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (e.g., ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about web activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/
  • Facebook Conversion Tracking Pixel is a tool that allows us to follow your actions after you are redirected to our website by clicking on a Facebook advertisement. We are thus able to record the effectiveness of our advertisements. The data collected is not personally identifiable. We cannot see your personal information; however, the collected data is saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with their own privacy policy at: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. A cookie will be saved onto your computer for these purposes. By using our website you agree to the data processing associated with the integration of Facebook Pixel. You can revoke your permission at: https://www.facebook.com/ads/settings.
  • Apple Store In-App Payments is a feature that allows you to purchase some of our services, products, or licenses through our products sold on Apple’s App Store. Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/.
  • Authorize.net is the third-party service provider we use for payment processing on our website. Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/.
  • Zendesk is a third-party service provider we use to assist us with customer support. When you use support on our website by clicking "Support" at the top of our website, you are redirected into their system. Their system may write cookies and they may retain your personal information. You can view their privacy policy at https://www.zendesk.com/company/customers-partners/privacy-policy/.

Links to other sites

Our services, products, or licenses may contain links to other sites that are not operated by us. If you click on a third-party link, you will be redirected to that third-party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's privacy

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at privacy@multitracks.com. If we become aware that we have collected personal information from anyone under the age of 16 without verification of parental consent, then we will take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will email you about the changes and when they will go into effect. Modifications to this Privacy Policy are effective when they are posted on this page. In the event material changes are made to this Privacy Policy you will be asked to renew your acceptance of this policy the next time you login to your account on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By mail:
Privacy Officer
MultiTracks.com LLC
11149 Research Blvd, Ste 325
Austin, Texas 7875

By email:
privacy@multitracks.com

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